As per our Terms & Conditions.

Returns

We only accept returns for faulty or damaged goods.

Faulty or damaged goods

If your delivery cartons/packages show obvious signs of damage at the time you are receiving your goods, please sign 'subject to inspection' '(STI)' as damaged and let us know within 24 hours. 
If the products are faulty or damaged when they are delivered to you, please email us at sales@exquisiteproducts.co.nz within seven (7) days of receipt of goods and we will arrange to replace the damaged product(s) at no additional cost to you.
If we are unable to supply a replacement, we will refund you for your purchase. We are likely to need the faulty/damaged product returned to us, if so we will discuss and organise shipping at our expense when you contact us.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be deposited into your nominated bank account, within a certain amount of days.
If you haven't received a refund within a reasonable amount of days, or your refund is late or missing, first check your bank account again.
If you've done this and you still have not received your refund yet, please contact us at sales@exquisiteproducts.co.nz